REPORTS TO: Saints Store Manager
LOCATION: cinch Stadium at Franklin’s Gardens (NN5 5BG). Travel such as is required to fulfil duties.
HOURS OF EMPLOYMENT: Variable – will include some work on evenings, weekends, and public holidays.
POSITIONS AVAILABLE: Multiple
CONTRACT TYPE: Part-time
ROLE:
To provide customer service and operational support in the Saints Stores, primarily on matchdays.
KEY RESPONSIBILITIES:
- Availability to work all Northampton Saints home match days for the 23/24 season. Additional hours optional and are discussed on a monthly basis as necessary.
- Have a proactive approach to serving customers within the store and customers with online queries.
- General till work.
- Ensure the shop floor is always clean, tidy and fully stocked.
- Fulfil orders placed via the Club’s e-commerce platform.
- Work with the Store Manager in ensuring the stock rooms are clear, tidy and well managed.
- Work with the Store Manager in accepting and checking all deliveries.
- Respond to customer queries.
- Deal with customer refunds & exchanges.
- Involved in stock control and management.
- Balance cash registers.
- Ensure all products are priced and displayed in a correct manner.
- Keep up to date with promotions and displays.
- Provide cover for colleagues as and when necessary.
- Any other duties deemed necessary for the efficient operation of the Retail department.
- Retail experience preferred.
HOW TO APPLY:
Please submit your CV with a covering letter to [email protected]. Please put the job title of the position you are applying for as the subject of the email.
Any CVs, contact details or other personal data shared with Northampton Saints RFC in relation to this position will be processed for recruitment purposes only. We are storing this data in line with our privacy policy, and any information will only be shared internally as required to undertake shortlisting and interviews with those directly connected to the recruitment process. We would like to keep this data until this position is filled. When that period is over, we will delete your data unless we specificall inform you that we will keep it on file for future roles.
To see a copy of our privacy policy or if you have any queries relating to how we manage personal data, please contact [email protected].
